FAQs

Herzog Sport Compression Products

Do compression help ankle socks also at heel spur?

Yes, heel spurs often arise from temporary or prolonged overload of the sole tendon. In the case of these problems, it is important to relieve the tendon plate. The ankle sock, an ‘all-round sports sock’ prevents irritation of the tendon plate under the foot and keeps the arch of the foot on tension. The ankle sock also provides a firm compression on the foot vault and around the heel-instep line, maintaining the natural curfing of the sole of the foot.

Where can I see the size of the Herzog PRO Compression Socks and Tubes?

You can find this by counting the dashes on the inside. 1 is short, 2 is long and 3 is extra long.
At the back, just below the ‘H’ you can see Roman numerals weaved in the sock. These represent sizes 1 to 6.

What is the lifespan of Herzog PRO Compression Socks and Tubes?

When used and maintained correctly, the Herzog Compression Socks and Tubes maintain their optimal operation for about six months. The warranty period is also limited to this period. Our blog post How long will the Herzog PRO Socks function optimally? goes into this in detail.

How should I wash the Herzog PRO Compression socks and tubes?

You can extend the life of your socks and tubes by washing them with the hand or in the washing machine at up to 40ºc. Use a normal detergent for the fine wash and not a fabric softener. Rinse the socks well after washing with clean water. Don’t wring or spin. Then let the socks dry to air. Do not expose them to direct heating (radiators, sunlight, dryer). Don’t iron. Do not clean chemically or with washing petrol!

Compry Recovery

Can I try the Compry Recovery?

We have multiple options to try out the Compry Recovery. For example, we often take these with us when we are at an event (keep an eye on our social media channels), but you can also rent the Compry Recovery. We rent these for € 60 per week, excl. 21 VAT and shipping costs. If you decide to buy, this rental amount will be deducted from the purchase price of Compry Recovery.

Can I rent the Compry Recovery first?

Yes, you can. We rent the Compry Recovery for € 60 per week, excl. 21 VAT and shipping costs. If you decide to buy, this rental amount will be deducted from the purchase price (€745 including) from Compry Recovery.

Order

What payment methods are possible?

For the payment method you can choose from: transfer, iDEAL, PayPal and Credit Card.

How can I cancel or change an order?

If you have made a mistake in your order, it is often still possible to cancel or change the order. You have to report this before 13:00 on the day the order was placed and provided that the order has not yet been sent. We recommend that you cancel by phone so that you can act more quickly.

What does the 'in reorder' notification in the webshop mean?

Herzog Medical strives to send orders within 1 working day of receipt of the payment. When your product is in the webshop ‘in reorderindicates that the delivery time is taking a little longer than usual. If the delivery lasts more than a week, we will let you know.

Send

What are the shipping costs of my order?

Within the Netherlands, the shipping costs are €5.95 including VAT. The shipping costs to addresses outside the Netherlands are automatically calculated in the ordering process. For orders over €60, – no shipping costs are charged within the Netherlands and Belgium.

When will my order be delivered?

Herzog Medical strives to send orders within 1 working day of receipt of the payment. Usually the product will be on your doormat the next working day. However, because we are dependent on carriers, we cannot guarantee delivery times.

Contact & Return

How can I exchange or return a product?

Not what you expected? It is possible to exchange or return the products within 14 days of purchase. Please Contact customer service to exchange a product. The goods must be returned unworn and in their original packaging.

Herzog PRO Compressiekousen aantrekken doe je zo

Wanneer je voor het eerst de Herzog Pro Compressiekous in je handen hebt kun je deze ervaren als moeizaam om aan te trekken. Dit lijkt een nadeel, maar geeft juist aan dat de sok de juiste compressie heeft. Wanneer een compressiekous gemakkelijk aan te trekken is,...

Do you have any questions?

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