Privacy statement • Herzog Medical

Privacy policy Herzog Medical B.V.

In this privacy statement we explain what personal data we collect and use and for what purpose. We recommend that you read this statement carefully.
Herzog Medical B.V. is a producer and wholesaler. Through our outlets and webshop we offer different products. In doing so, we process privacy-sensitive information, also known as personal data. In some cases, we work together with other organisations or companies.

We believe it is very important that personal data is handled carefully. Personal data is therefore carefully processed and secured by us. In doing so, we comply with the requirements of the privacy legislation. This means, for example, that we:

  • clearly state for what purposes we process personal data. We do this through this privacy statement;
  • limit the collection of personal data to only the personal data necessary for the purposes for which it is processed;
  • first ask for explicit permission to process your personal data in cases where your consent is required
  • do not pass on your data to third parties, unless it is necessary to provide the requested service or when we are legally obliged to do so
  • when we share your data, make arrangements with third parties to ensure, among other things, that it is not used for other purposes;
  • take appropriate security measures to protect your personal data and that includes requirements from parties who process personal data on behalf of us;
  • respect your right to provide, correct or delete your personal data on your request.

If you would like to contact us as a result of this privacy statement, you can do so via the contact details below.
Telephone
+31 (0) 34 274 5041
Monday to Friday from 9 a.m. to 5 p.m.
E‑mail
info@herzogmedical.com
Post
Herzog Medical B.V.
Tolboomweg 14
3784 XC Terschuur
The Netherlands

Use of personal data

When taking our products or requesting information, you leave certain data with us. These may be personal data. We do not always process all the data below, which is dependent on each customer.

Personal data

Depending on each customer, we may process the following personal data of yours:

  • NAW data
  • company data
  • email address
  • Phone number
  • debtor number
  • Contact
  • Function
  • Iban
  • Login credentials
  • IP address
  • notes of phone calls
  • mail conversation(s)
  • information that you fill out yourself in an open field (order via webshop) or a message in the contact form
  • interests/sport
  • Age
  • Resume

Purposes

We process the above data for one or more of the following purposes:

  • to offer you the opportunity to order items via our webshop, by email or phone.
  • to process your order and inform you about its course.
  • to process your complaint about a product.
  • to communicate with you by sending electronic newsletters and/or mail.
  • to offer you personalized ads and content
  • to send you personalised newsletters based on your interests
  • to process your data for possible participation in contests and other promotions, so that we can reach you when you have won something and improve our service.
  • to answer your questions or to deal with your complaints via social media, email, by post or by phone.
  • to improve our website and webshop.
  • to process your application.

Provision to third parties

We will pass on the information you provide to third parties, if necessary for the delivery of the products you ordered, or requested services. For example, we use a third party to handle iDeal payments in our webshop and we pass on your details to the postal delivery company to deliver the order to you.
When we provide your data to a third party, we make sure( with an agreement) that your data is not used for other target ends. We also agree that your data will be deleted as soon as it is no longer needed.
Furthermore, we will not provide the information you provide to other parties, unless required or permitted by law. For example, it is possible for the police to request data from us in the context of fraud investigations. In that case, we are legally obliged to provide this information.

Profiling

We combine your personal data from various sources (such as the data from your account and your purchases in our webshop) with each other, in order to offer you the best online experience.
By combining your data, we can display personalised content on the website, which is in line with your interests and purchase history. We can also personalize our newsletter for you in this way. In this way we can make better and more targeted offers. This prevents you from seeing content or offers that are less interesting to you.

Secure and save

We take appropriate security measures to limit misuse of and unauthorized access to your personal data. In this way, we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly monitored.
We do not keep the data for longer than necessary. This means that we keep the data for as long as it is necessary to provide the service you requested. Except for this, the data that we have to keep for longer is because the law obliges us to do so.

Third-party websites

This statement does not apply to third-party websites connected to our website through links. We cannot guarantee that these websites handle your personal data in a reliable or secure manner. Always read the privacy statement of this website before using the relevant website, for more information about how they handle your data.

Minors

If you are 16 years of age or younger, you may only use our website/webshop under the supervision of your parents or legal representatives.

Google Analytics

Our website uses Google Analytics.

Changes to this privacy statement

We may change this privacy statement from time to time. Changes will be published on our website. We never use your data without permission for other purposes.
It is therefore advisable to consult this privacy statement regularly, so that you are aware of these changes.

Access and change your data

If you have an account, you can log in to see and change your details. You can also contact our customer service via the following information:

Telephone
+31 (0) 34 274 5041
Monday to Friday from 9 a.m. to 5 p.m.
E‑mail
Via the contact form on our website or via the mail info@herzogmedical.com
Post
Herzog Medical B.V.
Tolboomweg 14
3784 XC Terschuur
The Netherlands

In order to prevent abuse, we ask you, in the case of a written request for access, to identify you adequately, by sending a copy of a valid ID. Don’t forget to shield your BSN and your passport photo on the copy. For example, you can use the “Copy ID” app for this.

Personal Data Authority

Of course we will be happy to help you if you have any complaints about the processing of your personal data. If you do not come out together with us, you also have the right to file a complaint with the privacy regulator, the Dutch Data Protection Authority, under the privacy law. You can contact the Dutch Data Protection Authorityfor this purpose.

Entry into force

This (renewed) privacy statement came into force on 01-03-2020